Refund policy

Last Updated: [Insert Date, e.g., October 24, 2024]

At Saint Dew, we want you to love your ritual. We take immense pride in the formulation and quality of our products. If you are not completely satisfied with your purchase from www.saintdew.com, we are here to help make it right.

Please review our Return and Refund Policy below.

1. 30-DAY RETURN WINDOW

We accept returns within 30 days from the date your order was delivered, as indicated by the carrier tracking details.

2. RETURN ELIGIBILITY & HYGIENE STANDARDS

Due to the sanitary nature of cosmetic and skincare products, items must meet the following criteria to be eligible for a return:

Unopened & Unused Items: Eligible for a full refund to the original payment method. Products must be in their original, unopened packaging with safety seals intact.
Gently Used Items: If you tried a product and found it didn't suit your skin type or preference, please contact us. We offer store credit or shade exchanges for gently used items returned within 30 days.
Heavily Used / Empty Items: Products that are substantially used, empty, or damaged through customer misuse are not eligible for a return or refund.

3. SHADE MATCH GUARANTEE (EXCHANGES)

Finding the perfect shade online can be tricky! If you ordered a tint, blush, or lip product and the shade isn't a perfect match for you:

We offer one (1) complimentary shade exchange per product within 30 days of delivery.
Contact our support team at support@saintdew.com with your order number and photo of your skin, and we will help you find your true match.

4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We take great care in packaging your products, but mishaps can happen during transit.

If your item arrives damaged, defective, or if you received the wrong item, please notify us within 7 business days of receiving your package.
Email support@saintdew.com with your Order Number, a brief description of the issue, and clear photos of the damaged product and outer shipping box.
We will immediately ship a replacement at no additional cost to you, or issue a full refund.

5. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

e-Gift Cards
Items marked as Final Sale or Promotional Gifts / Free Samples
Shipping fees from the original order (non-refundable)

6. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

Contact Us: Email support@saintdew.com with the subject line "Return Request - [Your Order Number]".
Provide Details: Include your full name, order number, the item(s) you wish to return, and the reason for the return.
Receive Instructions: Our team will respond within 24–48 business hours with return approval and the return shipping address.
Pack & Ship: Securely pack your item(s) in protective packaging. Please do not send items back without contacting us first, as unauthorized returns cannot be processed.

7. RETURN SHIPPING COSTS

Customer Responsibility: Unless the return is due to our error (damaged, defective, or wrong item received), the customer is responsible for the cost of return shipping.
Tracking Recommended: We strongly recommend using a trackable shipping service (USPS, FedEx, or UPS). Saint Dew is not responsible for return packages that are lost or damaged in transit.

8. REFUND PROCESSING TIME

Once your returned item is received and inspected at our warehouse, we will send you an email notification confirming receipt.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your financial institution.

9. LATE OR MISSING REFUNDS

If you haven't received a refund after 10 business days:

Check your bank account or credit card statement again.
Contact your credit card company or bank; it may take time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at support@saintdew.com.